Intermittent phone interruptions: May 15th

IITS would like reassure the Concordia community that we are aware of connection issues on Cisco IP phone and are working diligently to resolve the situation in the shortest delay. We apologize for any inconvenience and thank you for your patience.

If you have any questions, please do not hesitate to contact the Service Desk at ext. 7613 or help@concordia.ca. Thank you.

IITS offering tech support for faculty email account transfer

Instructional and Information Technology Services (IITS) is in the process of migrating all faculty and staff email addresses from their current system to a single integrated server. Over the next few weeks, the IITS Service Desk will be contacting faculty members currently assigned Alcor-based email addresses (ex: jdoe@alcor.concordia.ca) to schedule an appointment for a technician to perform the transfer.

For more information, please see here. (Details)

IITS Service Desk: Summer hours

Please note that as of Monday, May 14th, the Service Desk's summer hours of operation will be the following:

- Monday to Friday, 8:30 a.m. to 7:00 p.m.

A representative can be reached at:

- SGW-H-925
- Help@concordia.ca
- (514) 848-2424 ext. 7613

DPrint (Xerox) Public network loaders unavailable: May 3 2012

Please be advised that access to DPrint loaders is currently unavailable due to emergency maintenance. We apologize for any inconvenience and thank you for your patience. More information will be posted on iits.concordia.ca in the near future. If you require immediate printing services please visit a DPrint counter in LB 115 or CJ 1.422.

If you have any questions, please do not hesitate to contact the IITS Service Desk at (514) 848-2424 ext. 7613 or dprint@concordia.ca. Thank you.

Interruption to several online services: Saturday April 28, 2012

At the request of the Student Accounts Office and in keeping with the annual schedule of end of winter term processing and database activities, please be advised that the following services will be unavailable from Friday, Apr. 27th, 2012 at 11:59 p.m. to Saturday, Apr. 28th at 11:00 a.m:

• Application fee payments for web admissions
• Confirmation deposit payments
• Graduation fee payments
• Residence application fee payments

Furthermore the following MyConcordia Portal services will be unavailable on Saturday, Apr. 28th from 7:00 a.m. to 11:00 a.m:

• Web Registration
• Account Balance reporting

If you have any questions, please do not hesitate to contact the IITS Service Desk at ext. 7613 or help@concordia.ca. Thank you.

IITS Computer Labs open doors to students during exams

Students looking for a place to work on assignments, access online course notes or get in a last-minute study session during the examination period should stop by the IITS Computer Labs.

From April 12-29, the Henry F. Hall Building’s two ninth-floor labs (H-923 and H-980) will be available to current Concordia students, weekdays from 8:30 am to 11:00 pm and Saturdays from 11:30 am to 6:00 pm. The CC-214 computer lab at Loyola Campus is also open during the same period.

All facilities offer Microsoft Office-equipped workstations and access to the DPrint network of multifunction printer/copier/scanners. Students planning on printing documents should load funds on their ID cards prior to visiting the labs.

Concordia ID is not necessary, but you must be a current student, with active netname and password, to log into the lab terminals.

For more information, please contact the IITS Service Desk in H-925, by phone at (514) 848-2424, ext. 7613, or by email at help@concordia.ca.

Related links:
• IITS Computer Labs
• DPrint loader locations

Interruption to Faculty & Staff Management System (FCMS): Apr. 11th

Please be advised that there may be a short service interruption to Faculty & Staff Services in MyConcordia on April 11th between 2:00 p.m. and 2:30 p.m. as we complete maintenance work.

If you have any questions, please do not hesitate to contact the IITS Service Desk at ext. 7613 or help@concordia.ca. Thank you.

Interruption to the DPrint (Xerox) public network: March 28th

Please be advised that access to DPrint public network Xerox devices is currently unavailable until 5:00 p.m. today due to emergency maintenance. We apologize for any inconvenience and thank you for your patience.

If you have any questions, please do not hesitate to contact the IITS Service Desk at (514) 848-2424 ext. 7613 or dprint@concordia.ca. Thank you.

Interruption to Cisco IP phones: Mar. 21st

Please be advised that some users may experience a short service interruption to their Cisco IP phone on March 21st between 10:00 a.m. and 10:30 a.m. as we complete maintenance work.

If you have any questions, please do not hesitate to contact the IITS Service Desk at ext. 7613 or help@concordia.ca. Thank you.

Digital Store & IITS Service Desk partnering for DPrint support

Having issues printing, copying, or scanning to email on the new DPrint network of multi-function (Xerox) devices?

The Digital Store is teaming up with Instructional and Information Technology Services (IITS) to provide students, faculty and staff direct technical assistance with the DPrint network.

Your single point of contact for DPrint tech support, contact the IITS Service Desk, weekdays from 8 a.m. to 10 p.m., at dprint@concordia.ca or by calling 514 848-2424, ext. 7613.

Phone: 514 848-2424 ext. 7613
Email: dprint@concordia.ca
Hours: Mon – Fri, 8am-10pm
News: http://digitalstore.concordia.ca/dprint.html

E-mail phishing attacks

In the wake of several phishing scams at Concordia (please see latest below), we wish to remind everyone to please delete any such e-mails immediately.

Phishers send out mass e-mails to targeted recipients with the hopes of at least a few recipients replying with their personal information. Unfortunately, Concordia is often targeted due to the large number of account holders.

Concordia University will never ask for your personal information by phone, e-mail, or URL unless it is in response to a support request you have initiated. Concordia University will never ask for your password, nor should businesses, banks, and other institutions. Please take the time to read our e-mail phishing FAQ available at: http://helpline.concordia.ca/email/scams.

If you clicked on the URL or replied to the e-mail with your username and password, please change your Alcor and netname passwords immediately by following these steps:

• Log into your MyConcordia portal at: http://myconcordia.ca.
• Click on "Personal Services" in the main menu followed by "Computer Accounts & Passwords".
• Under "Existing personal accounts" click on your Alcor and netname accounts.
• You will then have the option to enter a new secure password.

If you are ever unsure of the authenticity of an e-mail, or if you have any other questions or concerns, please do not hesitate to contact the IITS Service Desk at (514) 848-2424, ext. 7613 or help@concordia.ca.

LATEST PHISHING MESSAGE

On 03/03/12 1:08 PM, slittle74@cogeco.ca; on behalf of; Help.Desk@concordia.ca

Your e-mail has reached its set quota,

Copy and paste the link below and fill

requested details to avoid losing your account.

http:///fur.ly/0//concordiacahelpdesk1

Concordia University

Copyright ©2012

Help Desk.

A reminder: Password security

The longer your password remains the same, the more likely it will be discovered by a malicious user. IITS recommends you change your password at least once every six months. Details.