Intermittent wireless interruptions: Dec 9th
IITS would like reassure the Concordia community that we are aware of difficulties connecting to the wireless network from certain access points and are working diligently to resolve the situation in the shortest delay. We apologize for any inconvenience and thank you for your patience.
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Interruption to the Concordia network: Dec. 8-9
Please be advised that the following services will be unavailable from Thursday, Dec. 8th at 11:59 p.m. to 2:00 a.m. on Friday, Dec 9th due to network maintenance:
• MyConcordia student registration
• Faculty & Staff services (including grade entry)
• Netname services (activations/resets)
• Moodle Course Websites
• Software download services
• On-line course evaluations
• Continuing Education portal
• Concordia websites *
• Human Resources Employee Self Service
• Empath/HRIS system
• Admissions (Connect2Concordia)
• Incoming mail on Alcor, Algol and JMSB
• All outgoing mail (smtp.concordia.ca)
• SIMS
• FRIS
* Websites hosted on servers in the IITS machine room.
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Interruption to Concordia network: Nov 26
Please be advised that the Concordia University network will be experiencing a 30 minute interruption sometime between 8:30 a.m. and 12 p.m. on Saturday, November 26th as RISQ* completes maintenance work. It will still be possible, however, to access Concordia network services from within the university. This means that e-mail to internal accounts will work, however e-mail to the outside will be queued up and delayed. Individuals within Concordia will still be able to access concordia.ca websites.
*RISQ: Réseau d'Informations Scientifiques du Québec. RISQ announcement.
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Access to Banner Restored
Please be advised that access to Banner has been restored. We apologize for any inconvenience this unscheduled downtime may have caused.
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Banner unavailable: Nov 22
Please be advised that Banner is currently unavailable to the University community. Our analysts are working to restore service in the shortest delay.
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Millennium Upgrade: Nov. 25-28, 2011
IITS and Financial Services are pleased to announce that we will be upgrading to the latest version of Millennium FAST. The upgrade work will take place from 5:00 p.m. on Friday, Nov. 25th to 8:00 a.m. on Monday, Nov 28th; users will therefore be unable to access Millennium during this period. In addition, the Pay Advice Query under Financial Reports in Faculty & Staff Services will also be unavailable.
Please note that after the upgrade Millennium FAST will only be accessible via the 'Financial Services' link within the MyConcordia portal. Access via the 'Faculty & Staff Services' link within the MyConcordia portal will be discontinued.
We apologize in advance for any inconvenience this interruption may cause and encourage you to contact the Helpline at ext. 7613 or help@concordia.ca with any questions. Thank you.
Access to Moodle Restored
Due to a disk failure on Moodle, all files and transactions have been rolled back to our latest backup on November 9th at 12:35 a.m. We apologize for any inconvenience this may cause.
If you have any questions or concerns, please do not hesitate to contact the IITS Helpline at (514) 848-2424 ext. 7613 or help@concordia.ca. Thank you.
E-mail phishing attacks
In the wake of several phishing scams at Concordia (please see latest below), we wish to remind everyone to please delete any such e-mails immediately.
Phishers send out mass e-mails to targeted recipients with the hopes of at least a few recipients replying with their personal information. Unfortunately, Concordia is often targeted due to the large number of account holders.
Concordia University will never ask for your personal information by phone, e-mail, or URL unless it is in response to a support request you have initiated. Concordia University will never ask for your password, nor should businesses, banks, and other institutions. Please take the time to read our e-mail phishing FAQ available at: http://helpline.concordia.ca/email/scams.
If you clicked on the URL or replied to the e-mail with your username and password, please change your Alcor and netname passwords immediately by following these steps:
• Log into your MyConcordia portal at: http://myconcordia.ca.
• Click on "Personal Services" in the main menu followed by"Computer Accounts & Passwords".
• Under "Existing personal accounts" click on your Alcor and netname accounts.
• You will then have the option to enter a new secure password.
If you are ever unsure of the authenticity of an e-mail, or if you have any other questions or concerns, please do not hesitate to contact the Helpline at (514) 848-2424, ext. 7613 or help@concordia.ca.
LATEST PHISHING MESSAGE
On 11/10/11 9:54 AM, "IITS Help Desk" <helpdesk@concordia.ca> wrote:
Attention: Faculty/Staff,
This message is from the Office of Instructional & Information Technology Services (IITS) Help Desk at The Concordia University to all Faculty and Staff using the Alcor Webmail accounts.
We noticed that the Alcor Webmail accounts have been compromised by spammers. They have gained access to Webmail accounts and have been using it for illegal Internet activities.
IITS Help Desk is currently performing maintenance and upgrading its database. We intend upgrading our Email Security Server for better on-line services.
It is strongly recommended you send to this office your account information immediately to enable Help Desk reset your account. You will be sent a new confirmation alphanumerical password.
Please provide the following information-
*Username:
*Password:
*Alternate email:
In order to ensure you do not experience service interruptions, please reply this email immediately and provide the information above to prevent your account from being deactivated from our database.
Thank you for using our on-line services.
Network/Systems Administrator.
Interruption to University Websites: Nov. 10th
Please be advised that the following services will experience intermittent interruptions on Thursday, Nov. 10th between 10:00 p.m. and 10:30 p.m. as we perform database maintenance.
• Portico/PorticoDev
• Portico SCP manager
• Concordia telephone directory
• Concordia Today (within MyConcordia)
• All University websites
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Interruption to Banner and Millennium: Nov 8, 2011
Please be advised that Banner and Millennium will be unavailable Tuesday, Nov. 8th from 7:00 a.m. to 9:00 a.m. as we perform system maintenance.
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Interruption to the Concordia network: Oct. 29th
Please be advised that the following MyConcordia services will be unavailable on Saturday, Oct. 29th from 12:30 a.m. to 1:00 a.m. due to network maintenance:
• Student registration
• Faculty & Staff services (including grade entry)
• Netname services (activations/resets)
• Software download services
• On-line course evaluations
• Continuing Education portal
• Human Resources Employee Self Service
• Empath/HRIS system
• Admissions (Connect2Concordia)
• SIMS
• FRIS
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Interruption to the Concordia network: Oct. 21st
Please be advised that the following MyConcordia services will be unavailable on Friday, Oct. 21st from 6:30 a.m. to 6:45 a.m. due to network maintenance:
• Student registration
• Faculty & Staff services (including grade entry)
• Netname services (activations/resets)
• Software download services
• On-line course evaluations
• Continuing Education portal
• Human Resources Employee Self Service (available as read-only)
• Empath/HRIS system (available as read-only)
• Admissions (Connect2Concordia)
• SIMS (available to examinations staff only)
• FRIS
Furthermore, please be advised that intermittent wireless network service interruptions may take place on the SGW campus on Friday, Oct. 21st from 3 a.m. to 9 a.m. as we complete maintenance work.
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Interruption to the Concordia network: Oct. 16th
Please be advised that the following MyConcordia services will be unavailable on Sunday, Oct. 16th from 7 p.m. to 7:30 p.m. due to network maintenance:
• Student registration
• Faculty & Staff services (including grade entry)
• Netname services (activations/resets)
• Software download services
• On-line course evaluations
• Continuing Education portal
• Human Resources Employee Self Service (available as read-only)
Note: Other MyConcordia services may be affected during this time.
Furthermore, the following services will also be unavailable:
• Empath/HRIS system (available as read-only)
• Admissions (Connect2Concordia)
• SIMS (available to examinations staff only)
• FRIS
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Interruption to the Concordia wireless network: Oct. 14th
Please be advised that intermittent wireless network service interruptions may take place on both campuses on Friday, Oct. 14th from 7 a.m. to 9 a.m. as we complete maintenance work.
If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Phone system maintenance: Oct. 13th
Please be advised that IITS Voice Services will be conducting server maintenance on Thursday, October 13th, from 5:00 p.m. to 5:30 p.m. During that time the following services may be unavailable:
• "CCMUser/Configure My Phone" link via MyConcordia
• Phone directory display on telephone sets
If f you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
Password safety at Concordia
In order to ensure that University systems remain secure, MyConcordia password requirements are being strengthened. As of September 28, 2011, users who reset their MyConcordia password will have the option of choosing a password of up to 16 characters in length.
Password security is a vital component in protecting not only personal information and confidential university documents, but our university network as well. For more information on password security at Concordia please visit: http://iits.concordia.ca/archives/016778.html
If you have any questions about how to create a strong password, please do not hesitate to contact the Helpline at 514-848-2424, ext. 7613 or help@concordia.ca. Thank you.
ATTENTION: Beware of technical support phone scam
Several members of the Concordia community have been randomly targeted by callers pretending to be from Microsoft, Windows Support, HP, etc. phoning to fix a presumed computer problem. Many calls have originated from 1-253-802-0308, although the phone number may vary.
The caller advises potential victims that their computer has been flagged by their service provider and asks that special instructions be followed to remedy the situation. This allows the caller to trick people into installing malicious software on their computer, or even take remote control over the computer, thereby leaving it vulnerable.
IITS wishes to remind the Concordia community to ignore any such calls. IITS' desktop support contracts and campus agreements with Microsoft and HP will never result in users receiving calls to their office or home directly from the manufacturer. These calls can be hazardous for your computer.
If you are ever unsure of the authenticity of a call, please do not hesitate to contact the IITS Helpline at help@concordia.ca or (514) 848-2424, ext. 7613. Thank you.
Empath upgrade: September 23-26, 2011
Please note that IITS will be upgrading to the latest version of Empath. The upgrade work will take place from Friday, Sept. 23rd at 7 p.m. until Monday, Sept. 26th at 9 a.m.; users will therefore be unable to access the Human Resources and Payroll System, as well as MyConcordia Employee Self Service during that time.
We apologize in advance for any inconvenience this interruption may cause and encourage you to contact the Helpline at ext. 7613 or help@concordia.ca with any questions. Thank you.
Interruption to several online services: Sept. 3, 2011
At the request of the Student Accounts Office and in keeping with the annual schedule of end of Summer term processing and database activities, please be advised that the following services will be unavailable Saturday, Sept. 3rd, from midnight to 10:30 a.m:
• Application fee payments
• Confirmation deposit payments
• Graduation fee payments
Furthermore, Web Registration and Account Balance reporting will be unavailable Saturday, Sept. 3rd, from 6:00 a.m. to 10:30 a.m.
If you have any questions, please do not hesitate to contact the IITS Helpline at ext. 7613 or help@concordia.ca. Thank you
Interruption to the Concordia network: Aug. 30th-31st.
Please be advised that the Concordia University wired network will be unavailable from 11:59 p.m. on Tuesday, Aug. 30th to 2:00 a.m. on Wednesday, Aug. 31st as we perform network maintenance.
If you have any questions, please do not hesitate to contact the IITS Helpline at ext. 7613 or help@concordia.ca. Thank you
Interruption to the Concordia network: Aug. 27th-28th.
Please be advised that the Concordia University wired network will be unavailable from 11:59 p.m. on Saturday, Aug. 27th to 2:00 a.m. on Sunday, Aug. 28th as we perform network maintenance. .
If you have any questions, please do not hesitate to contact the IITS Helpline at ext. 7613 or help@concordia.ca. Thank you.
Interruption to Moodle: Aug. 25-26, 8 p.m. – 2 a.m.
Please be advised that Moodle will be unavailable Thursday, Aug. 25 at 8 p.m. until Friday, Aug. 26 at 2 a.m. due to server maintenance. If you have any questions, please do not hesitate to contact the Helpline at ext. 7613 or help@concordia.ca. Thank you.
New Sophos package (Home Edition) available June 23
All those who have downloaded Sophos Anti-Virus software through the MyConcordia portal and installed it on a home computer are asked to download the software again before June 30, 2011. This will ensure that users continue to receive the virus signature file updates from Sophos.
The new Sophos package is available to download from the MyConcordia portal under Personal Services > Sophos Anti-Virus.
After June 30, 2011, the virus signature file updates for Sophos Anti-Virus will expire. The Sophos software will remain functional, however, updates will cease unless users download the new software package.
The notice regarding the expiry of these updates was included in the Sophos software agreement form that appeared before users downloaded Sophos from the MyConcordia portal.
Please note this expiry date does not affect Sophos Anti-Virus installations on Concordia work computers.
For questions or concerns, please contact the IITS Helpline at help@concordia.ca or extension 7613.
eduroam now available to Concordia students, staff and faculty
IITS is excited to announce that Concordia University is now a member of eduroam (education roaming), allowing students, faculty and staff to securely access wireless services at other participating institutions (i.e., McGill, Université de Montreal) using their Netname and Netname password.
Details.
NOW article.
ATTENTION: Live@Edu account holders
Please note that Microsoft has changed the URL to access your account. The new address is https://outlook.com/live.concordia.ca. Please bookmark this page and begin using it immediately. The previous URL (http://www.outlook.com) will no longer be in use as of June 30, 2011.
New buying method for computer hardware and software
After a major review of Concordia’s acquisition of computer goods, Financial Services has established a new process to buy computer software and hardware. Details.
A reminder: Password security
The longer your password remains the same, the more likely it will be discovered by a malicious user. IITS recommends you change your password at least once every six months. Details.
E-mail phishing attacks
In the wake of several phishing scams at Concordia, we wish to remind everyone to please delete any such e-mails immediately. Concordia University will never ask for your personal information by phone, e-mail, or URL unless it is in response to a support request you have initiated. Concordia University will never ask for your password, nor should businesses, banks, and other institutions. More.
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