Instructional and Information Technology Services (IITS) provides infrastructural services in the areas of computing, voice and data communications, systems, instructional technology and media development. These services are provided by bringing together skills, knowledge, equipment and commitment in an efficient and effective organization with a customer-centered view.

IITS provides support skills and a high level of equipment availability, facilitating the learning process at the curriculum, student, faculty, and staff member level – all with a goal of developing and maintaining the university's reputation as a leading institute of higher education. Services provided include the following:

• Working with specific academic departments with special needs to provide complementary services where this is beneficial and cost-effective.
  
  

• Delivering a standard level of computing, communications and instructional technology services to fulfill the principal needs related to research activities of the university.
  
  

• Providing comprehensive and effective information services to administrative departments.
  
  

• Protecting the university's investment in information technology, with detailed plans for equipment renewal and disaster protection and recovery.
  
  

• Keeping abreast of developments in instructional and information technology in order to provide recommendations on long-term strategy and direction.
  
  

• Acting as a general resource for the university community. In consultation with appropriate user representation, select and recommend computing, communications and instructional technology solutions to most effectively meet the institution's goals.
  
  

• Promoting the use of national and international standards in the areas of information, communications and media technology.

We are committed to delivering successful solutions to the Concordia community by understanding their needs and exceeding their expectations. We will meet this commitment by applying professional expertise and teamwork. We will deliver excellent service and products with efficiency, integrity and cost-effectiveness. Our major service is the direct and indirect support of learning by the application of appropriate technologies, and our principle resources in providing this service are our collective staff knowledge and expertise.